Souq is an amazon company and a leading shopping website in Dubai. From electronics through kitchenware to mobiles, from clothing through colognes to makeups and from sports equipment through baby toys to grocery, you could get virtually everything you might want on Souq.com. Besides selling out to customers, it gives sellers the opportunity to sell through them.

If the product you have purchased is damaged, defective or not as described on the website, or even if you changed you mind, you could apply for a return within fifteen days. You get a full refund, although you should return the product in the package it came with and the product must be intact.

Not all products can be returned. This should be expected. Products that can’t be returned include products with “No-Return Policy” on them, products such as underwear, lingerie, socks, software, music albums, books, swimwear, beauty products, fragrances and hosiery. For more information, you could visit its official website at Souq.com

Souq.com ships globally, although all countries wouldn’t get the same return benefits. Further, it supports payment upon delivery and free shipping conditionally. Only items up to AED 100 and are eligible for free shipping can court free shipping. Eligible items have “FREE Shipping” on them at the product detail page.

• Address: Souq.com FZ LLC, Dubai Internet City, Thuraya 2 Tower, Office 1902 Dubai, UAE
• Customer Service: Click here
• Website: Souq.com

Reference:
Souq.com