Jumbo — A Top Online & Offline Electronics Shop in The UAE

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Jumbo Electronics
Credit: GulfBusiness.com

Dubai and the UAE boast a good number of shops across different categories. These include brick and mortar, online, broad or general, specific, regular and luxury retail outlets. These shops either offer very good or state-of-the-art shopping experience. They, plus Dubai Shopping Festival (DSF), have unarguably given especially Dubai the status of an international shopping destination. We have written about a lot of them — say Dubai Mall, some top Dubai’s online shops, and DSF. In this article, the spotlight is specifically on a UAE electronics brick and mortar-cum-online shop, namely Jumbo.



Jumbo Group Headquarters:
Jumbo Electronics Company Limited (LLC)
Al Gurg Building, Tareq Bin Ziyad Road
P.O. Box 3426, Dubai, UAE

Please see far below the specific Jumbo shop addresses in Dubai.

Jumbo is one of the UAE’s top online shop for electronics. Founded by the late Mr. M R Chhabria in 1974 — some 45 years ago — it has evolved and has become a company to be reckoned with. At the outset, it was only a brick and mortar retailing enterprise. Today, it is now a fully-fledged corporate, an electronic shop and boasts omnichannel retail experience which allows of seamless shopping. Thus, its existence has heralded a revolution in the UAE, transforming it’s consumer electronics landscape.

Jumbo might be said to be state-of-the-art or top-notch. Through its “Click n Collect”, you can order a product online to pick it at any Jumbo shop anywhere in the UAE. You will receive an email/SMS notification when your order is ready for pickup at your chosen location. It’s a great way to bypasss the queue. When you order a product to be delivered to you, they have the technology to track the progress of the delivery of your product. To do this, sign in to your account with them.

Jumbo boasts merchandise across the categories of mobiles, computers and tablets, cameras, gaming, headphones and speakers, personal grooming, accessories, appliances and big boys’ toys. In this way, whether you’re seeking the latest smartphones, very good laptops, even those very good for gaming, smart TVs, digital cameras, smart watches such as Samsung R810 Galaxy Watch, Fitbit Versa fitness watch, homeware including kitchenware, or latest gaming devices, Jumbo has them to offer.

It offers after-sales service through Jumbo Serve (a very large service center in the UAE) and installation support as well as smart home services through its Jumbo Unwired Crew. They also offer other value added services such as Jumbo Salama and Jumbo Exchange. You’d find these two interest.

JumboSalama

JumboSalama is more like an insurance policy geared towards protecting products you bought from Jumbo. Here’s how it works.


DamageIn The First YearIn The Second Year
Funtional
Repairs covered under manufacturer’s warranty

Repairs covered under JumboSalama. If the device is beyond repair, you become eligible to secure a replacement by paying 20% of the final invoice value of the product.
Accidental Physical DamageRepair’s under JumboSalama. If the device is beyond repair, you get a replacement by paying 10% of the final invoice value of the product. Repair’s under JumboSalama. If the product is beyond repay, you become eligible to secure a replacement by paying 20% of the final invoice value of the product.

You can only claim JumboSalama twice for a product in two years. Please note that only accidental physical damage is eligible for the benefits of JumboSalama and the JumboSalama package is valid only in the UAE. Although, there’s a JumboSalama package for Indians, namely JumboSalama India. With it, smartphones and tablets you buy in the UAE get an extended warranty coverage across India.

JumboExchange

JumboExchange is a program which lets you exchange you pre-loved gadget for an exchange value. Here’s how it works. Visit any Jumbo store with the gadget (say a mobile phone, a laptop, an iPod, a tablet, a smartwatch, an MP3 player or a Mac) you want exchanged. Meet one of their personnel for the purpose. Your gadget would be evaluated. And, you’d be given a voucher against your gadget for your next purchase.

Delivery

Whatever order made online is eligible for free delivery in the UAE. And, Jumbo seems not to be delivering orders outside the UAE. For most of the products and services, you can pay on delivery. If your product is a “delivery and installation” (D&I) product, they deliver and install it free.

Below is Jumbo’s delivery time across all Emirates in the UAE for non bulk and non D&I orders.


Order DayDelivery
For orders placed before 7pm
Saturday – WednesdayWithin 2 Days
Thursday & FridayWithin 3 Days
For orders placed after 7pm
Saturday – WednesdayWithin 3 Days
Thursday & FridayWithin 3 Working Days

For non bulk and non D&I orders outside deliver zone such as Al Ruwais, Abu Alabyadh, Al Arrad, Al wagan, Um El Zumool, Madinat Zayed Al Gharbiya, Qareen Al Aish, Al Hamra, Ghayati, Shuweihat, Liwa, Shah, Asab, Hatta, Al Madam, Daib, Al Shuwaib, Shaam, Al Mataf, Beda Zayed, Al Dhafra, Al Jeer, and Al Sham, delivery is as follows:


Order Day
Delivery
For orders placed before 7pm
Sunday ­- SaturdayWithin 7 Days
For orders placed after 7pm
Sunday ­- SaturdayWithin 7 Days

Returns

If you’re not satisfied with a particular product delivered to you at your order, you can make a return within five after the receipt of it, although you’d be charged with a pick up fee which would be deducted from the refund. If the product you’re returning must be accepted, it must be in tact as received. Whatever add-on that came with it or in it must be returned with it. Further, a copy of the invoice should be sent along with the product. Once the product you’ve returned has been accepted, you’d get your refund in the purchase credit card account, or in form of Jumbo credit/vouchers.

It’s a given that not all products can be returned. The following products are some examples:

  1. Accessories
  2. Software
  3. Movie/Music/Gaming titles
  4. Cartridges & Toners
  5. Watches
  6. Personal Care Products.

Unwired Crew

Jumbo runs home tech installation or fixes. They do these through what they call Unwired Crew. The Crew can help with smartphone fixes, poor internet connectivity fixes, streaming issues fixes, messy wires around your entertainment set, wireless networking setup, data security issues, advice on products you’d need for a specific purpose and home automation and security.

Phone: 800 JUMBO (58626)
Email: [email protected]

Jumbo Careers

Jumbo is actively employing. What service can you render very well that Jumbo might have need of? Click here to apply and enter into the world where exceptional performance is recognized and rewarded.

Specific Jumbo Shop Addresses

JUMBO HOUSE
04-3523555
Saturday to Wednesday – 10:00 am to 10:00 pm
Thursday & Friday – 10:00 am to 11:00 pm

JUMBO-DEIRA CITY CENTRE
04-2953915
Sundays to Wednesday – 10:00 am to 10:00 pm
Thursdays to Saturdays – 10:00 am to Midnight

JUMBO-DUBAI MALL
04-3253711
Everyday – 10:00 am to Midnight

JUMBO-MIRDIF CITY CENTRE
04-2843470
Sundays to Wednesdays – 10:00 am to 10:00 pm
Thursdays to Saturdays – 10:00 am to Midnight

JUMBO-MOE
04-3410101
Everyday – 10:00 am to Midnight

Other Jumbo Store Addresses

For Jumbo shops in other parts of the UAE such as Abu Dhabi, Sharjah, Rak, Al Ain, Fujairah and Ras Al Khaimah, please click here.

Conclusion

Jumbo is quite popular and a good choice for electronics. But you are in need of other kinds of products or you need some alternatives to Jumbo, then you should read our Dubai Online Shopping to come to know other Dubai or the UAE’s online shops you can patronize for general or specific products. We highly recommend you read our “About Us” to know us better.

References:
Jumbo.ae 2 3 4 5 & 6

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